Soft: a plush, more contouring feel. Medium: a balance of cushioning and support, chosen by around 80% of our customers. Firm: less sink and a firmer feel. Extra Firm: our firmest option. All are built around our orthopaedic support system. Compare comfort levels.

Our Orthopaedic Merino Mattress comes in Soft, Medium, Firm and Extra Firm. Your preferred feel depends on how cushioned or firm you like your bed. You can compare the options in our comfort guide or try them at our Hamilton showroom. We can explain the differences but cannot prescribe a comfort level for a medical condition.

Yes! We keep a good selection of beds and mattresses ready to go at our Hamilton warehouse. We also have access to extensive ready-made stock at our New Zealand factory, with many options available almost immediately. Availability varies by size, comfort level and base configuration, so please contact us if you need a bed quickly.

Freight cost depends on your location, bed configuration and the number of beds. Checkout calculates delivery for many addresses; rural or non-standard routes may require confirmation. See delivery information or ask for a quote.

We deliver to most North Island areas and many selected South Island locations. Availability and freight rates vary by address, with some rural or remote deliveries requiring individual arrangements. Check delivery coverage.

Delivery timing varies with your address, product configuration, stock availability and the carrier’s schedule. We will advise an estimated delivery week; the exact delivery day is usually confirmed during that week. If you need your bed by a particular date, please check with us before ordering.

For deliveries booked for a particular week, our team usually confirms the specific day on the Monday of that delivery week. Some carriers provide an estimated time window and contact you directly with updates. Delivery FAQs.

We recommend having someone available. Some deliveries are made by a single driver, who may need help unloading due to the size and weight of the bed. Notify us in advance if you have special requirements or need to discuss a secure drop-off. Read more.

Possibly. Depending on the freight service and destination, a single driver may require assistance with unloading. Please discuss accessibility or physical-assistance needs before dispatch so suitable arrangements can be explored. Delivery information.

Often, yes, but apartments, steep drives, narrow access and remote addresses may require extra planning or additional freight charges. Please tell us about stairs, lifts, driveway limitations or access restrictions before your order is dispatched. Details.

Contact our team as early as possible. Your published delivery guidance indicates changes can generally be requested up to 48 hours before the scheduled delivery, subject to freight arrangements. Learn more.

Yes, warehouse collection can be arranged. Please wait until the team confirms your order is ready before travelling, and bring a suitable vehicle and help for loading.

Most of the bed is assembled, but legs and some joining or headboard components need to be fitted. Split bases may require joining. Our bed care and assembly guide explains the steps.

Removal may be available through some delivery providers and locations but is not automatically included. Please enquire before ordering and request the current cost and availability for your address.

Under our currently advertised qualifying offer, King and other larger sizes generally include two premium sheet sets, two pillows, two blankets and a mystery gift. Single and King Single bundles generally include one sheet set, one pillow, one blanket and a mystery gift. Bundle contents and eligibility can vary by size and promotion. Always refer to the selected product listing at the time of purchase.

The current promotion includes qualifying Orthopaedic Merino mattress-only purchases as well as qualifying mattress-and-base packages. Eligibility, sizes and promotional stock conditions apply. View the bundle terms.

Not necessarily. Promotional bedding may be couriered separately or collected from the Hamilton showroom, and delivery timing may differ from the mattress. See promotion conditions.

Yes. You can visit our Hamilton showroom to experience the comfort levels in person. Please check our current showroom hours and location before visiting.

It features our own specified five-zone pocket-spring support system, a reinforced foam-encased edge and an integrated New Zealand Merino wool comfort layer. The different zones are designed to respond to different areas of the body. Learn about our design.

Yes. Our Orthopaedic Merino beds and bases are made in New Zealand, with New Zealand Merino wool used in the mattress comfort layer. Read more about our beds.

The built-in natural New Zealand Merino wool layer adds cushioning and is naturally breathable, helping manage moisture and temperature around the sleeping surface. It is integrated into the mattress, not supplied as a loose topper. See the construction details.

Yes. Our Orthopaedic Merino mattress uses a high-density foam perimeter to provide a firmer, more stable edge and maximise the usable sleeping area. The edge may therefore feel firmer than the central sleep surface. Learn more.

The core range covers Single, King Single, Double, Queen, King, Super King and California King. Long and zipped configurations may also be available. Check the bed information page and the measurements on the individual product listing before ordering.

Mattress sizes vary by model and size. As a guide, Single is approximately 915 × 1900 mm, King Single 1060 × 2030 mm, Queen 1530 × 2030 mm, King 1670 × 2030 mm, Super King 1820 × 2030 mm and California King 2030 × 2030 mm (width × length). We also offer Double and selected Long sizes. For exact external bed, base and headboard measurements, please check the product listing or ask our team before ordering.

Our short-leg option typically gives an overall floor-to-mattress-top height of approximately 670 mm (67 cm), while tall legs are approximately 740–750 mm (74–75 cm). These are guides only; exact finished height can vary by mattress, base and configuration. If height matters for access or getting in and out of bed, contact us for the measurements of your selected bed.

Mattress depth and base measurements can differ by comfort level and configuration. For precise mattress thickness, base height, external widths and clearances, check your selected product specifications or ask us for exact dimensions before ordering.

Yes. Our upholstered base range includes colour selections such as Black, Light Grey and Slate, plus short and tall leg options. The exact choices shown on your product page or final order confirmation govern your order.

The Orthopaedic Merino pocket-spring mattress requires a firm, level and structurally sound foundation. Not all slatted or sprung bases are suitable. Before reusing your existing base, check the warranty requirements and contact us with a photo or description if unsure.

For eligible mattress purchases, you may request one exchange to a different comfort level after sleeping on the mattress for at least 28 nights and before the 60-night period expires. It is a comfort exchange, not a change-of-mind refund. Read the full conditions.

Yes. To qualify, a waterproof mattress protector of the same size must be purchased from Luxury Orthopaedic Beds on the same invoice and used throughout the trial period. See eligibility rules.

A $249 exchange fee applies per eligible mattress. Return and replacement freight, plus any increase in the replacement mattress price, are additional. No refund or credit is provided if the replacement is cheaper. See all fees and conditions.

A new mattress and your body can take several weeks to adjust to a different feel. The 60-Night Comfort Guarantee therefore has a minimum 28-night familiarisation period before an eligible comfort exchange. Read more.

Change-of-mind returns or refunds are not generally offered, including for a personally unsuitable comfort level or incorrect size selection. Eligible mattress comfort exchanges are covered separately by the 60-Night Comfort Guarantee, and your statutory rights under New Zealand law continue to apply. Read the refund policy.

We offer payment options including Afterpay, Gem Visa, Q Card/Q Mastercard and other arrangements. Availability, credit approval, fees and repayment conditions depend on the provider. Visit our finance page for current details.

Yes. Our finance page currently lists Afterpay for eligible online purchases from $70 to $4,000. Afterpay approval and terms apply. View payment options.

Please contact our team with the required mattress or bed size and configuration to discuss a written quote for Work and Income. Any assistance or funding decision is made by Work and Income, not by Luxury Orthopaedic Beds.

Contact our team with the details of your Work and Income arrangement before ordering so we can confirm whether it can be accommodated and what documentation is needed. We cannot guarantee funding approval.

Yes. You can order a mattress on its own, a mattress with a standard or drawer base, or enquire about a base or headboard separately. Browse beds and mattresses.

King, Super King and California King bases are generally supplied in two sections. Smaller standard bases are often one piece, while selected Queen split-base options are available. Verify the configuration of your exact order before purchasing, particularly if access is tight.

Measure the narrowest doors, hallways, stair turns and landings, not just the bedroom. Also consider whether a one-piece mattress can negotiate corners and whether a split base would help. If you are unsure, discuss access before ordering. Ask our team.

Yes. Drawer-base options provide built-in storage, with configurations depending on bed size and selection. Confirm the number and side of drawers when you order. Explore drawer options.

Allow enough clear floor space beside the base to pull each drawer out without obstruction. Measure nearby bedside tables, walls and furniture before selecting drawer sides. Contact us for the precise dimensions applicable to your base.

Yes. Headboard options are available to complement your base. Please check style, colour, size, quantity and whether your headboard needs to be fitted or freestanding before confirming an order.

Yes, purpose-built zipped mattress options are available in selected larger sizes. Two sections join with a concealed zip, making them useful where you want a bed that can be configured together or separately. Read our zipped-bed FAQ guide.

The zip is concealed rather than sitting exposed on the sleep surface, but the two mattress sections do have a physical join. How noticeable it feels depends on where you sleep and how the sections line up. It will not necessarily feel identical to a continuous one-piece mattress. More on zipped mattresses.

Our current zipped mattress configuration uses matching comfort levels on both halves. Please speak with our team before ordering if you are looking for a different arrangement.

No. The current 60-Night Comfort Guarantee terms exclude customised and made-to-order mattresses, including zipped, Single, Long Single and custom-sized mattresses. Your statutory consumer rights remain separate.

Order securely through our website by choosing your mattress size, comfort feel and any base or accessory options, then complete checkout. If you need help with a combination or special requirement, contact our team before placing your order.

Yes. The advertised $50 deposit option allows you to secure your order and hold the deal for up to three months while you arrange the remaining balance and delivery. Review the deposit offer or contact us for payment arrangements.

Yes, future delivery arrangements may be possible. Please tell us when you would like to receive your bed before or at ordering so our team can confirm what can be arranged. Delivery details.

Contact us as soon as possible. Because beds may be prepared or manufactured to your selections, changes may not be possible after production has started. Carefully check your final order confirmation for mattress size, comfort, base colour, legs, drawers and headboard details.

Mattresses purchased from 20 July 2025 carry a 10-year manufacturer’s warranty, including the spring system; earlier purchases had a five-year warranty. Bases and headboards have a two-year manufacturer’s warranty. Terms apply, and your rights under the Consumer Guarantees Act remain separate. Full warranty terms.

Regular rotation helps the sleeping surface settle evenly. Follow our bed maintenance guide for the rotation schedule and other care instructions. Do not flip a one-sided mattress unless the manufacturer specifically instructs you to.

Some settling of upholstery and comfort layers is normal with use. Whether an indentation is a defect depends on the mattress construction and the relevant warranty terms. If you are concerned, consult the warranty policy and contact our team with photographs and measurements.

Check the packaging and product promptly on delivery or collection, note any visible damage with the freight provider, and contact our team with photographs as soon as possible. We will assess concerns under the applicable warranty and New Zealand consumer law. See our policy.

Phone 07 807 9655, email info@luxurybeds.co.nz, or use our contact page. Our warehouse is at 8A Hounsell Road, Hamilton.

Our New Zealand team is happy to help you compare options, confirm an order or discuss delivery access. Send us your question.