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Warranty Claim

First Name *
 
Last Name *
 
Phone Number *
 
Address *
Email Address *
 
Bed Purchased *
Size, Base, Headboard?
Date of Purchase *
 
Invoice or Reference Number *
 
Proof of Purchase *
Please add a copy of your order or invoice
 
Warranty Claim *
What is the issue with the bed?
 

Details

Was your mattress damaged on arrival, if so is this reported within 7 days. *
 
Did you purchase a new base at the time of purchase? *
 
If the Mattress has NOT been used on one of our bases, please explain the construction of your base
Has your product ever been repaired or replaced? *
 
If your product has been repaired or replaced please describe when and why:
Have you been using a Mattress Protector? *
 
Are there any stains on the Mattress? *
 
Has your Mattress ever been commercially cleaned? *
 
Have you moved since you purchased your mattress? *
 
If yes, when?
 
Are there any body indentations in your mattress? *
 
If Yes, description and measurements of indentations
Invoice Copy
 
 

Please upload up to 4 Photos of your Mattress/Base.

Showing full mattress and any indentation measurement

Picture 1
 
Picture 2
 
Picture 3
 
picture 4
 
I declare that *
1. All details I have mentioned are correct and to the best of my knowledge.
2. I am the original purchaser of the product as per original invoice.
3. I have read the warranty terms & conditions.
4. The bed I am registering for warranty claim is in complete hygienic condition with no stains on the mattress.
5. I have uploaded a copy of my proof of purchase.
6. I have uploaded Photos of the Mattress, Base & Headboard, showing photos of the Mattress without any bedding or protectors.
7. I understand that if my bed is inspected and no manufacturers fault is found, an inspection and freight fee will be charged.

I accept all the terms and conditions.